Access & Equity | back |
The Safety Network (Australia) P/L actively encourages the participation of a cross section of the community on our courses. This is achieved through the establishment of nondiscriminatory participant selection procedures, encouraging access for all members of the community.
The Safety Network has undertaken to provide an informative, respectful and enjoyable learning environment for all participants.
We accept that as an employer and as an educator, we have a responsibility to eliminate from our structures and practices, discrimination on the basis of:

• race, colour, age, ethnic origin, gender, sexual preference
• marital status, pregnancy, the state of being a parent, religious or political
• physical, intellectual disabilities
• We also have a responsibility to take all steps to prevent:
• sexual harassment
• victimisation of parties to the complaint

Code of Conduct | back |
The Safety Network delivers training, which meets national standards, and industry needs.
The Safety Network meets the requirements to achieve recognition including:
- ensuring that staff, students and key clients are aware of and implement appropriate training delivery processes and products.
- resources meet the requirements of the relevant training package and/or accredited course.
- identifying the learning needs of diverse clients and planning/implementing appropriate learning strategies.
- conducting or facilitation of assessments meet the endorsed components of relevant training packages or accredited courses.
- issuance of qualifications and statements of attainment is in accordance with requirements of the AQF guidelines and specific qualifications of the endorsed training packages or accredited courses.
- timely and appropriate information, advice and support services are provided to assist learners/clients in achieving their identified outcomes.
- sound financial, administrative and client/learner records management procedures are employed.

The Safety Network systematically reviews its training delivery, processes and outcomes. The Safety Network improves the quality of its education and training delivery and assessment through client feedback and reviews and continually seeks innovative ways to provide education and training assessment products and services that are appropriate to changing and diverse external client needs.

While The Safety Network (Australia) P/L staff will provide encouragement and support, each student has a responsibility to make every effort to maintain satisfactory progress in their training.

Enrolment Conditions | back |
Access to courses is dependent upon the following criteria:

• availability of class and venue
• sufficient enrolment in the course
• adequately met course entry requirements
• course fees made payable in advance

Flexible Delivery | back |
The Safety Network (Australia) P/L will support participants in obtaining the certificates. The Safety Network (Australia) P/L will offer flexible options such as:

• alternative course times and dates will be offered
• retest of competencies that were not met at the first assessment

Issuance of Qualifications | back |
The Safety Network issues qualifications and statements of attainment to trainees who meet the required outcomes of a qualification of unit of competency, in accordance with all appropriate National Guidelines and our organisation acknowledges that qualifications are nationally recognised.

These are the qualifications The Safety Network can issue plus a number of competencies from the Outdoor Recreation Industry Training Package.
1) Ski Tour Leaders Qualifications
2) Mountain Bike Leadership Qualifications
3) CPR/EAR & Oxygen Therapy

Grievances | back |
Participants have a right to seek redress if they feel that they have been unfairly treated by The Safety Network (Australia) P/L

The procedure is as follows:

• Any written complaints received by The Safety Network office will be acknowledged within 5 working days.
• Complaints that can be resolved by the Director or Office Manager will receive a written or verbal response within 7 working days.
• Complaints unable to be resolved by the Director or Office Manager will be taken to ACT Accreditation & Registration Council for all Training related complaints.

Privacy Policy | back |
Any and all information collected on participants will be kept strictly confidential and will not be sold, re-used, rented, loaned or otherwise disclosed to a third party, except where prior written permission is obtained from the individual who supplied the information and to whom the information refers.

Any personal information will be treated with the utmost care, and will not knowingly be used in ways not explicitly consented to by the user who supplied the information and to whom the information refers. The Safety Network will not sell, rent, loan, trade or lease names and addresses to a third party.

In most cases you can gain access to personal information we hold about you. We will handle requests for access to your personal information in accordance with the NPPS (National Privacy Principles). We will respond to all requests for access to personal information within 30 days.

We wish to ensure that your personal information is accurate, complete and up to date. Generally, if you request us to do so, we will amend any personal information about you that is inaccurate, incomplete or out of date.

If you are concerned that we may have breached your privacy and wish to make a complaint, please contact us.

Recognition of Prior Learning | back |
The Safety Network (Australia) P/L recognises first aid qualifications and statements of attainments that comply with the Australian Qualifications Framework (AQF) and are issued by another Registered Training Organisation (RTO) - for the certificate's remaining period of currency.

RPL involves the assessment of previously unrecognised skills and knowledge that an individual has achieved outside the formal education and training system. The Safety Network uses RPL for the award of competencies within the courses we offer. This is done partly by,
• demonstration of those competencies by the student at the time of assessment i.e. direct observation
• the student providing evidence (often in the form of a log book).
• references, by reputable organizations, detailing skills and competencies previously demonstrated by the student.
The options available to a student are written in their course handbook. All decisions are accountable, transparent and subject to review and appeal.

Enrolment Fee | back |
The enrolment fee is $250 for all courses. This fee is non-refundable. In certain conditions it may be held and transferred to another course within and up to a maximum of 12 months. Final payment for the course must be received 14 days prior to the commencement of the course.

Refund Policy | back |
A full refund of course fees paid will be given if The Safety Network (Australia) P/L cancels a course
If the participant cancels off the course, The Safety Network reserves the right, other than in exceptional circumstances to retain 50% of the balance of fees should cancellation of the booking be made between 30 days and 14 days prior to the start of our course. Up to 75%, may be retained if cancellation is made less than 14 days before the course commences. Any cancellation by a participant, before or during a course, may occur an administration fee.

Workplace Health & Safety | back |
The Safety Network (Australia) P/L has a responsibility to provide a safe and healthy environment for it's employees, students and visitors. Under the Workplace OH&S Code of Practice the students also have a responsibility to:

• undertake activities in a safe manner
• follow instructions provided for safety
• not place themselves or others at risk
• report injury, illness or "near miss to the appropriate person - either a trainer or The Safety Network (Australia) P/L representative.